Latest from the Blog
Drug Testing: A Workforce In Dilemma
When I began my working career, drug testing was not even a word combination. I had never been exposed to drugs beyond the point of alcoholic beverages, and then only on special occasions and holidays. To contemplate daily usage of some foreign substance was beyond my realm of possibilities. I...
Appraisals: Learn How To Love Them
Appraisals have a pretty bad reputation in many organizations. Managers dread having to give them and employees hate having to take them. But by simply focusing on 7 high-value components of appraisals, you can turn them into one of the most important activities you perform and start to love them....
Is Drug Screening Too Costly To Do Or Do Without? One Company Has The Answer!
The director of telemarketing operations at a financial services company looks out across his 3600 square foot call center on a typical Monday morning. Look at all those empty chairs, he laments. It is sickly Monday and my partiers are taking their usual unscheduled day long break. The problem of...
Data Mining And Modelling
The important processes that have to be clearly delineated for Data Mining, Analysis and Modelling are:Data model: what data will be available and how will it flow?Data gathering: how will data be gathered both in physical and technological terms?Data gathered: what data will be gathered?Data types: what types of data...
Customer Relationship Management
Changing consumer attitudes are driving Customer Relationship Management. Fuelled by Internet induced expectations and an even increasing mood of self reliance among customers, companies have to compete in an environment where communication, buying processes, data management, delivery and service are all-important in the battle for longterm, profitable relationships.Customers now require:-...
The CEO is 10,000 feet above the fire
How many times have you heard a business owner or manager say that they spend their workday always sweating at putting out fires? I hear it all the time. Think of a raging forest fire. There are sweaty fire fighters working hard, just yards in front of the flames. There...
