Latest from the Blog
Knowledge Management: More Than Just Know-how!
People sometimes interchange the terms “know-how” and “knowledge”, but there’s a world of difference! Systems vendors are falling over themselves to sell you so-called “integrated knowledge management solutions”, but these are rarely more than glorified information management systems with go-faster stripes. If we fail to understand knowledge in all its...
Communication in Business
Effective communication in business is not about creating the perfect PowerPoint presentation. It’s not about writing the perfectly-pitched report. It’s not even about assiduously alliterating {smile}. Sometimes effectively communicating in business can hinge on something really simplethe habits you bring to your interactions with others. As we all know, we all have...
People Skills: Eight Essential People Skills
Being able to communicate effectively with others requires people skills, and here’s eight essential ones: 1. Understanding people People not only come in all shapes and sizes, but they come with different personality types as well. You may want to brush up on how to communicate with the four main personality...
Forecasting Support Costs
Did you know that maintenance accounts for 50% to 80% of the overall product cost? Well, it does! And while most project managers are fairly good at sizing new product features, many are terrible at estimating the effort required to support a product once it becomes generally available....
Knowledge Management – Keys to Successful Communities of Practice (Networks)
How can I make my community of practice truly effective? How can I prevent my network becoming a “notwork”? Communities of practice (networks) lie at the heart of successful knowledge management in most organisations. They are the lifeblood of informal exchanges of knowledge. Typically, communities go through a series of stages...
Project Heroes
Project heroes. Weve all heard of them. Some of us have even seen them. A project is in jeopardy. This guy (or gal) comes out of nowhere, analyzes the situation, tells you exactly what the problem is, and then goes on to fix it before you...
