Latest from the Blog
Knowledge Management – Capturing And Structuring Knowledge Into Reusable Assets
Many organizations have an approach for identifying and recording lessons learned, perhaps as part of a post-project review or similar process. Unfortunately, lessons learned reports have a tendency to end up on a shelf gathering dust, or lost in the un-chartered corner of a fileserver somewhere. Let’s get...
Knowledge Management – Learning Whilst Doing – Facilitating an After Action Review
Introducing a learning culture into organisations can be difficult at times, particularly if the effort required it great and the benefits aren’t quickly identifiable. After Action Reviews (known as AARs) are one of the simplest knowledge management techniques, and have been used to great effect in organisations ranging from the US...
Improving Patient Sensitivity in Doctors and Hospital Staff
COMPANY/ORGANIZATION A South Florida hospital. The CEO of the hospital saw the need to provide exceptional customer service to differentiate itself from the competition and avoid being acquired. PROBLEM The hospital was undergoing a series of changes involving personnel, organizational alignment and even an expansion of the property which caused disruption to the...
Improvements In A Large Public Electric Utility In South America
The company decided to develop and implement an improvement program. The main thrust was to propose strategies and alternatives for the implementation of a quality program. Later on, the company declared the “Year of Quality”, which kicked off the beginning of an improvement program focusing on providing better service and paying...
Do You Really Care What People Think?
You had better care! Because what people think usually leads to predictable behaviors that can really affect your business, non-profit or association for better or worse. Look at your employees. If they believe you really dont care about them, your organizations productivity can take a nose dive. And what about customers? They...
Five Problem-Solving Success Tips
The ability to solve complicated problems quickly is more important than ever in todays tough economy. From the time were little kids, were taught to solve problems by trial and error. Thats fine if the problem is as simple as a burned out light bulb. When the problem is a muddle...
